Knowledge Institute, Chemical The development speedand deployment easeprovided by OutSystems accelerates change and feedback cycles, which paves the way for continuous innovation. They essentially sponsor a team and loan the resources that are necessary. Guide for Suppliers, Select Many of its 150 million customers worldwide depend on money transfers to pay for food, electricity, medication, and other necessities. Its been a great combination. Navigating complex land title issues would also leverage Western Unions existing capabilities of dealing with a range of government regulations. Everest Group Low-Code Application Development Platforms PEAK Matrix 2022. Western Union is to shed its Business Solutions unit, with investment firms Goldfinch and Baupost set to acquire the business for $910 million in cash. Western Union (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments and Zain Cash, the award-winning mobile financia . What we are talking about is not cryptocurrency, it is not something that has to be mined. Data safety. Western Union Software Purchases and Digital Transformation Initiatives The Foundation is supported by the Western Union Company, its employees, Agents, and business partners, working to support education and disaster relief efforts as pathways toward a better future. How did you evolve for digital convenience and safety? Chief Data and Innovation Officer, Western Union, Enterprise-grade scalability and security, Cloud-based IT architecture based on microservices. Mazzaferro: Snowflake is enabling quite a bit around analytics, reporting, event triggers, and settlement across our card providers. [8]. The difference with OutSystems is that we can do that fast and at scale, deploying experiences that are fast to load, reliable, and secure. Log in to help. These initiatives will likely change Western Unions operating model, therefore they must be fully supported by CEO Hikmet Ersek and should occupy most of his time. The OutSystems platforms capabilities were immediately put to the test through 2021, as Western Union and its system integrator started development of its new digital banking app that includes a multicurrency bank account combined with money transfers, and other added benefits such as a Visa Platinum debit card. Thats not to say cloud is always cheap, it can be expensive but we have a very stringent Review Board to keep our costs in check, so cost reduction is something about which we are confident.. Youre expected to find ways to optimize your processes and drive value. My team and I had thought of the future being digital, of course, but the pandemic really forced us to make it a reality for the business. Navigate Arvie de Vera - LinkedIn OutSystems provides the innovation and agility to accelerate the digital transformation of Western Union. As the transformation gets embedded into the organization, the businesses start to run their own agile deployments. Western Union's digital transformation - Think with Google Entertainment, Professional [11] Western Unions footprint of retail locations gives it a worldwide laboratory for experimenting with blockchain applications. Filipino workers abroad), they need to bring physical money somewhere, and most of the fintech companies in remittance space dont have their own channels (they often partner with local kiosks). Watch this tech inequality series featuring scholars, practitioners, & activists, Sign up for the Digital Initiative Newsletter. Updated on. 22 Companies Spearheading Digital Innovation in Their Industries in Sector, Travel and Western Union has the infrastructure to help make that a reality. Having to maintain two sets of procedures on-prem and cloud for 18 months to ensure business continuity is chief among them, while teams have had to escalate a company-wide transformation during a pandemic. Western Union. Deloitte Collaborates With AWS to Put Enterprise-Class Banking Group, Infosys Revenue Management Platform for Banking, About [12]These kind of digital initiatives are good pursuits for current operational leaders, since they represent incremental or modular innovations to Western Unions existing product offerings. Western Union's Customer Journey Digital Transformation Fueled by NICE - Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to enhance customer experience. Jaffin: Evolution meant expanding the ways in which customers experience the brand digitally. Improvements that we made to our apps digital customer experience, for example, helped it become one of the most downloaded apps among our peer set in 2020. In the past, JSON storage and analysis required specific JSON databases. That makes it much easier to go into other areas of the organization and say, We did this in this part of the company. Originally, the capacity of our on-prem environments wasnt projected to hit capacity until 2022, but we could see that point was going to be reached in 2020, so that meant a real acceleration.. Data quality is so important to us, we need to know who we are marketing to and that means our data has to be of the highest quality.. In Austria our employees have put in place numerous initiatives such as German courses and mentoring programs, and we celebrated in March the first anniversary of SEED, a project supported by the Western Union Foundation in collaboration with the Austrian Ministry of Education and Teach for Austria Alumni Association. ; With the solution, Western Union launched a state-of-the-art digital . Services, Consumer Theyve complemented each other really well and been able to almost mentor each other, as well as building great relationships with the product groups. Cortex, Infosys Digital Summit WB6 - Prishtina 2022 The Western Union Company (WU) Q3 2022 Earnings Call Transcript Receive rewards. Why Do Companies Choose to Outsource Work? MFS Africa partners Western Union to broaden financial inclusion Singh was brought in to help facilitate that leap, drawing on his expertise with business transformations, technology management, data architecture and collaborative working, backed up by various consulting roles at Deloitte, IBM and Accenture. Western Uniona global leader in cross-border, cross-currency money movement and paymentsis driving a company-wide transformation, which includes migrating its infrastructure from on-prem to the Cloud. Western Union's Customer Journey Digital Transformation Fueled by NICE My Career Summary Anil Santhapuri is a values-based and results-oriented Talent professional, with 20 years of professional experience in the areas of talent management, learning & leadership development. For example, in 2016 Western Union integrated money transfer options with messanging apps WeChat and Viber, allowing users to send small amounts of money through the apps. Zealand, South To explore this content and receive communications from Google, please sign in with an existing Google account. Customers can send and receive money in a fast, reliable and convenient manner., We are proud to offer the same omnichannel choice in Austria. SEED aims to improve education and employability of students from low socio-economic backgrounds, especially children of refugees, migrants, and local families. Automation reduces development toil, were more productive, so we dont need so many developers, and we dont end up with orphaned code when developers leave. We embrace the white canvas and first principles design, breaking away from legacy systems to create smart . Tom Mazzaferro, Chief Data Officer at Western Union together with Nick Halsey, CEO at Okera talk about the technology that Western Union has adopted to help build new products and Western Union, Chief Data Officer: Digital Transformation Initiatives (Part 3) | Cloud | cdomagazine.tech Revenue from Western Union's digital money transfer services spiked from $600 million in 2019 to over $850 million in 2020. That means we can onboard new developers and have them productive much faster, and weve got fewer knowledge silos in the development team., Moreover, low-code development on OutSystems helps Tom fight back in the war for digital talent. de 2007 - actualidad16 aos 3 meses. Western Union powers your pursuit. His career span includes working with organizations like FIS, Western Union, HCL Technologies, CGI, Mahindra Satyam and iGate Global Solutions. Increasingly, digital technology and mobile devices play a key role in these transactions. Accelerating Digital Transformation in Western and Central Africa Now that these pilots are winding down, its been easy to get the support across the organization to find the resources necessary to establish teams that can scale it out in different areas across the company. Digital transformation starts with people, which is a useful reminder that . My mission is to empower people to become economically self-reliant. Western Union and Beforepay introduce 'send now, pay later' service Western Union launched its digital banking app in Germany and Romania in Spring 2022, following 11 months of iterative development. One trend that has emerged as a result is the growing role of digital money transfers among people who may not otherwise use those services. She has extensive experience in leading strategic marketing and has worked with brands like Myntra, Arrow, and Amante. Sub-Saharan Africa 3G and 4G mobile broadband coverage stands at 86% and 57% of the population, respectively. 28+ active Western Union coupons, discount codes & coupon codes for June 2021. To address this new competitive landscape, Western Union sought an agility boost to accelerate innovation. ", Tom adds, In fast-moving customer-facing scenarios, development is never build-once-and-doneyoure always iterating to refine the customer experience. We have a lot of great ideas in terms of investments to drive that topline revenue growth, but we needed ways to fund those. Sources for images:Western Union vs. Bitcoin, Bitland,MyWU,Ripple Union. Western Union hiring Global Head, Customer Experience & Design in While the pace of change has been considerable, the leadership team at Western Union has been focused on implementing a large-scale technology transformation. But for all its success, Western Union is undoubtedly a legacy player in a market that has been truly disrupted in recent years, with smaller and more agile outfits making waves in the increasingly digitised payments space. The partnership with Talend has evolved over the last few years and was originally established to provide our business and technology teams a fast and efficient way to build data pipelines. Mohua is a marketing leader with over 15 years of experience in building and leading brands across industries. The transformation of Western Digital to a Live Enterprise Modernization of legacy enterprise resource planning (ERP) applications provides an opportunity for a technical upgrade as well as a transformation of the core business, according to IDC. January 25, 2019 | Video. Sydney Mahan, The First Transcontinental Telegram was sent to DC 155 Years Ago, Washingtonian.com, Oct. 25, 2016. Similarly, Western Union's ethos is based on empowering the aspiring populations of the world with accessible financial tools to improve the lives of their loved ones and communities. Its created a need for financial sector brands to step up and help by democratizing access to their services via mobile phones. Hearing from customers helped us focus our messaging on two key ideas: digital convenience and staying safe through contactless funds transfer. . NICE have announced Western Union, a global leader in cross-border, cross-currency money movement, has advanced customer experience through improved . Digital Transformation. Over the last two years, Singh has been accelerating Western Union's tech plan. These strategies are paying off. Society Updated: 01-06-2022 - 11:45. And on our website, we added new support and wayfinding tools to ensure customers could quickly and easily access information. Singh describes the team he assembled as being super-powerful, and says he often refers to it as his three-in-box strategy, owing to the various areas for which he recruited. Rica, Hong The network upgrade will pave the way for Econet to deliver 5G connectivity in more . A lot of our big data environment is still on-prem and the mission is to move that completely to the cloud by the end of the year. W ith the outbreak of a crippling global pandemic and a pronounced global economic slowdown, the last few years have been rather tumultuous for the world. DENVER-(BUSINESS WIRE)-The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments, today announced that the Company has entered into a definitive agreement to acquire a minority stake in fast growing Saudi Digital Payments Company, or stc pay, a fully owned subsidiary of Saudi Telecom Company. Western Union is a global leader in cross-border, cross-currency money movement and payments. 2021. Its an ecosystem of complementary platforms that enable a seamless, single customer experience I think thats such a powerful proposition.. One moment later, in Shimla, a hill country city in India, close to the ridge of the Himalayan foothills, a cashier at the . The organisation was looking for somebody with a fresh perspective who could challenge the norms, bring people together to show them the value of what were doing and basically create an environment thats a little bit different to your usual corporate set-up. We see ourselves as becoming a FinTech that can move quickly while being sure that our infrastructure and processes allow us to work at scale. Western Union Careers How did you navigate those early moments? & Publishing, Logistics The pandemic really accelerated the digital transformation journey; the plan was for it to be rolled out in three years but that timeframe became 18 months. People. So well go from maybe four pilot teams to a plan to scale out across 400 people and maybe 30 teams next year. The idea is to orient the company around improving these market-shaper practices, really getting the health of our organization strong, and becoming confident that if we can improve the health of the organization, the financial results will follow. Leaders across many industries and companies of all sizes report that one of their biggest challenges is siloed data. We set up virtual war rooms, met with our executive team daily to strategize, and spoke to customers every week to keep a pulse on their needs. Three things were front-of-mind as we evaluated OutSystems, explains Tom Mazzaferro, Chief Data and Innovation Officer at Western Union. Secure, touchless, digital money transfers were a safe, reliable way for people to send funds where they needed to, so we leaned in there. Some development teams suffer 100 percent attrition in two to three years., "OutSystems helps in many ways. Were talking 30 percent, 40 percent, and, in some cases, deployments with a 70 percent return on capacity. Assignment: Driving Digital Transformation, AIG & Cyber Insurance Learning to Insure a Digital World, The First Transcontinental Telegram was sent to DC 155 Years Ago, Form 10-K for the year ended December 2017, How Blockchain Could Help Emerging Markets Leap Ahead, Beyond the Hype: What Blockchain could mean for Africa, Western Union is Testing Ripple and XRP for Money Transfers, Western Union Brings Money Transfer and Its Tricky Fees to Chat Apps, Emirates NBD, an almost perfect digital transformation, B2B business solutions (cross-border and cross-currency). Becoming digital first meant we needed to deliver fast, frictionless experiences, especially on mobile. Western Unions platform provides seamless cross-border flows and its leading global financial network bridges more than 200 countries and territories and over 130 currencies and 500K partner networks. An advantage of Western Unions omnichannel approach is that it includes all customers, whether they are integrated or not in the financial system: the banked, the underbanked, and the unbanked. Key takeaways. Reliable for over 170 years. Please enable Javascript to see this feature. Something that is ripe for discussion among many of these discussion groups is the idea of a digital dollar, which could be made transferable all around the world with vendors and partners.. The reason for that is due to the huge increase in demand for our digital services as lockdowns were implemented across many different geographies. Lastly, how do you see digital continuing to drive your services in the future? People are enthusiastic about the results of the pilot, and they want to see that in their own area. Huawei believes digital talent is a key driver in achieving digital transformation, solid economic growth, and better quality of life. We caught up with Mazzaferro to dive deeper into how the Data Cloud enables ongoing digital transformation at Western Union: Snowflake: Tom, as CDIO you lead the charge on keeping Western Union at the forefront of data economy leadership. For decades, Western Union has defended its global position by investing in regulatory compliance. The top challenge for businesses with digital transformation goals in 2023 is determining where their companies should direct spending on technologies, according to a BCG X report. Western Union is a global leader in cross-border, cross-currency money movement and payments. We started function by function, looking at individual deployments across our different groups in the company. Hiring experienced developers was already hard, and the skills drought got even worse with the great resignation. Pay for your transfer instantly with a debit or credit card** or start a money transfer and complete the payment in cash at a nearby agent location. Technology powers the data economy. Western Union has gained a comprehensive view of the customer while running the Data Cloud on AWS. Youre now a year into your role as CMO and leading through a prolonged global crisis. Having found great success with its Marketing Cloud, Singh outlines his longer-term vision to connect a number of Western Unions central products. The Western Union Foundation is a separate charitable corporation that is tax-exempt under 501(c)(3) of the Internal Revenue Code, contributions to which are tax-deductible for US income tax purposes. Western Union is also focused on the global remittance market. Here is Swamy Sivasubramaniyan, Head of Financial Services and Settlement Platform for Western Union, discussing the digital transformation experience with Infosys and Oracle. And when that happens, they start to see further opportunities for continuous improvement, leading them to new ideas about things they can do to improve efficiency or effectiveness. Automation, Microsoft Western Union's platform provides seamless cross-border flows and its leading global financial network bridges more than 200 countries and territories and over 130 currencies . We use OutSystems in multiple layers of our tech stack, says Tom. Continue to partner with popular digital platforms to provide legacy C2C money transfer services. The culture change has to be driven across teams to show how technology has enabled different and better outcomes. Board Committees. Singh also sees huge potential in the use of blockchain for specific use cases within financial services and payments, for example, helping with the Know Your Customer (KYC) process that is important to stopping money laundering and fraud and eliminating many of the checks that currently hold up cross-border payments. As consumer expectations continue to evolve, digital will play an ongoing role in helping financial services brands deliver value to their customers and drive business growth. It is far more stable than that and can be used for near instant settlements across the board, while providing liquidity to Reserve Banks. Digital Bulletin exists to tell the story. Many CEOs are lured into spending too much time on legacy businesses, which don't need CEO oversight. [9]Clayton M. Christensen & Michael E. Raynor,The Innovators Solution: Creating and Sustaining Successful Growth (Boston, MA: Harvard Business Review Press, 2003), Ch. To ensure those approaches were safe and secure, we partnered with governmental organizations to find new and secure ways to verify customers. Western Union operates in the increasingly competitive, rapidly changing payments sector, where new fintech players are changing how the market operates. Migrants, who typically are the link between cash economies underserved by financial institutions, and highly bancarized, digital economies, benefit from Western Unions unique ability to combine the physical and the digital. With the blockchain environment, there may be value in the technology as it becomes more mature and efficient. Professors from HEC, ESCP business school, and leading carriers shared insights on . Although retail business declined during . In [] Our App has grown to become one of the industrys most widely used international money transfer apps and a Top 20 finance app in the App Store., Not at all. The EU is helping to boost Europe's digital capacities and create new opportunities for businesses and consumers while safeguarding basic rights. Youre starting to see that happen culturally. Working across many cultures at Western Union | McKinsey Its in our DNA to think about global operations because Western Union covers the world.. Youre expected to come up with new ways of innovation to drive revenue growth across the organization. Top retailers use AI-powered campaigns to engage their most valuable customers. Now data is the driver and applications are being developed to handle that data and represent it to business stakeholders to make it consumable. [6], However, regulators cant keep pace with the wave of new blockchain applications. Arab Emirates. Digital transformation in the EU. Many of its 150 million customers worldwide depend on money transfers to pay for food, electricity, medication, and other necessities. Western Union Digital Banking is offered by Western Union International Bank GmbH. Safety starts with understanding how developers collect and share your data. The map, Barmer and Newman say, is designed to do precisely that turn the western Pennsylvania fish-fry culture into an adventure stamped onto the landscape that fosters community engagement . Something we could take forward is a digital dollar, which we could make transferable all around the world with our vendors.
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