No. Angel P helped me out. That means the seats were $351, not $264. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Call and ask what the service charge is before buying. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I had to buy either 1 or 3. It told me the section of the tickets but not the exact seat numbers. Original review: Feb. 9, 2023. I was told that I should have known that by this note that was listed: xfer Piggyback. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. GAME WAS NEXT WEEK. Yes. This is absurd! There was not enough time to even get to the venue. The event was then rescheduled for July of 2021and then cancelled again. I don't expect they are willing to give an apology. . I do expect a responce and an apology for this overcharge. Then the day of the event I got an email cancelling my ticket. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Promised by 2/23. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid Seats denies these . Providing an exceptional buying experience is something we want all of our fans to experience. A link has directed you to this review. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. UNLV Rebels at Utah State Aggies 2x Football Tickets. 3 for $533.58. I was unsure on how this all worked. Ordered tickets for Gary Allan concert last September. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Suite 800. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Overall, my experience was very positive. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Please Refund at least $1000. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I suggest never doing business with them. First time using Vivid Seats to get tickets. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. My credit card was charged $328.30 that day. I spoke with Carlos A over the phone to purchase my tickets. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Thank you, you have successfully subscribed to our newsletter! Customer identification can be provided if needed. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. These people are thieves and liars. We lose as a result of your opportunistic business model. The third party did not send us the electronic tickets. Vivid Seats is famous for its courtesy calls. Bought 6 tickets and only 4 were transferred. Patient, reassuring, and kind -- why I will use this entity again! Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! If you have any questions about the refund process, feel free to reach out to our Customer Service. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Its not right that they say they have no control over the seller. Service 254 Value 245 Shipping 164 Was not able to get in with those tickets I paid for. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". I could not attend. Its location on this page may change next time you visit. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. They refuse to give refunds for anything. We apologize that you didn't receive the tickets you requested, Charlotte. Nowhere on their site did it say that these two tickets wouldn't be next to each other. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Request to speak to a Vivid Seats agent. VIVID SEATS LLC. Great service. We would like the opportunity to turn this around for you. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Sign up to receive our free weekly newsletter. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. We encourage you to monitor your bank and email for further updates on your order. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Could never get the tickets. It asked how many tickets I wanted which I selected two. The company was founded in 2001. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Her personality was fantastic and the whole experience was just perfect. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. The issue was they didnt have the tickets, but had 2 close by. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. From over pricing. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Long story short I never received the parking pass and had to pay in full at the gate. WONDERFUL Young Man. I then twitted Customer Service and again advised these were upgrade. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Thanks Vivid Seats. Purchased parking for the Super Bowl. Copyright 2022 Consumers Unified LLC. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Claim your listing for free to respond to reviews, update your profile and manage your listing. I do expect a refund of the differance that the seats should sell for. It guarantees your tickets will be valid and arrive in time for the event. Don't EVER use vivid seats for any purchases. Anyone can write a Trustpilot review. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. This Yelper's account has been closed. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. My tickets were not released until 1 week before the show. They deserve to go bankrupt as they cost me $800. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Ticket resale limitations; prohibition; exception. Worst ticket platform that gives two sh*ts about their customers. This will surely increase the credibility of your complaint. 100% Buyer Guarantee is a complete falsity. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Group tickets DO NOT need to have electronic tickets. Yes. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Paid over $300 to an event that was postponed minutes before it was scheduled. Vivid Seats provided fraudulent tickets to me.
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