how do i report a downed comcast line?

In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Call 800.288.2020 . Downed Power Line. This post was marked as solved. There may be a 60 day notice cancellation fee for your service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. ET. Scan this QR code to download the app now. See how you can save when you add Comcast Business Mobile or add a new line. Rod Furlan is a crook and Thief and should be held accountable. 5. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I report down a cable line? Report downed power lines at 713-207-2222. Talk to Us. 2 1 RR ryanray.rr81 Visitor 2 Messages My electric company has been out already and have told me that it is Comcast's issue. Ask for the Comcast liason. Store Locator Status Center Check for outages and troubleshoot your services. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Performance & security by Cloudflare. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages We're sorry that didn't solve your issue. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Stay put and call 911. Search accounts based on account number, or chat online. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? A recent storm brought down a tree which took down one of the above ground cables by my house. We have made changes to keep employees safe so response and call times may be longer than usual. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Hi, @user_af7a95. This post was marked as closed. Electric Lines that run from the utility pole to your residence. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report or View Outages; Other Contacts; General, Business, Landlord, . The tree and the cable are both on the grass verge next to my property. Two delivery trucks have had close calls recently. Our community is your official source on Reddit for help with Xfinity services. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Massive outages do occur because of problems such as storms, floods etc. Report it online using Xfinity Assistant. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Can you please send us a Modmail message with your first and last name and full address? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please help before someone gets hurt. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To qualify for the credit, customers must: 1. Asking on behalf of my place of business. A: Cable and phone wires dont carry current, so its safe to remove them. https://corporate.comcast.com/stories/meet-our-digital-care-team. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Update on June 10, 2021. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Do what's best for your business. 1. I have followed these instructions and sent the private message on 6/1/21. Privacy Policy. Dial 333 to get connected to a customer service representative. The tubing will start to shrink almost right away. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Its important that you dont exit the vehicle unless youre in imminent danger. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. By selecting Accept all, you consent to our use of Cookies. Thank you so much for contacting our Xfinity Support Team over Reddit. How do I report an above ground cable down? Let us give you a call as soon as an agent is available. Then it thanks me for signing in. Warn others to stay away. Thanks. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Then, call PG&E at 1-800-743-5000. Youve reached the best place and perfect person to help with virtually all of your account needs! You can contact 811 to get utility lines marked. How do I talk to a real person at Comcast? View the Xfinity outage map and find out when an area will be back online. Jacksonville, Florida Area. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Usually 911 dispatch has unlisted numbers for utilities. It's not the power line and I don't think it's the regular cable either because there's no service outage. Comcast Xfinity problems in the last 24 hours. I have called multiple times but I don't have an account so it won't let me through to talk to someone. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. How do I know if my home is wired for Comcast? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. X | `>`. We can assist you with getting a ticket opened to let our amazing local team know. Sky News is a British free-to-air television news channel and organisation. Companies respond better when others are watching. Click the direct message icon, 2. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. A drop-down list appears. You can email the site owner to let them know you were blocked. We have made changes to keep employees safe so response and call times may be longer than usual. Select Start Troubleshooting to begin your modem restart. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If you absolutely need to have it removed, consult with an electrician before doing so. However, its critical not to cut into a power line, as you know. Comcast Xfinity Outage Map. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words How do I report this? Thanks. Hope this helps you out. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Who is responsible for cable line from pole to house? Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Report A Downed Line. Emails sent with an attachment cannot be processed. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Responsible . That's not what we want to see! A drop-down list appears. Report an issue Select Chat. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. . If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. My thinking, if I were to do this at my house would be that that 1.) Some utility companies mark or paint their lines. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I will post again here when/if I receive a reply or action is taken. and our 7 years ago. When asked if you want to order new service, say "No." I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Just select Xfinity support and you will be able to speak with the next available specialist. For immediate assistance, check out the Xfinity Assistant. A drop-down list appears. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. It may be used in setting the FCC's priorities for regulating companies like Comcast. A coaxial cable is capable of carrying current. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Our team can assist with getting those downed wires raised. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . came out and verified that it isn't live. Cloudflare Ray ID: 7a2ad44e3df86ef8 For immediate assistance, check out the Xfinity Assistant. Should you experience further issues, please create a new post. I also appreciate you taking a moment out of your day to reach back out to our team! Please send a private message with your name and service address by clicking on the chat icon so I can further assist. -You are responsible for the "mast," the . I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. You aren't allowed to. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Thank you for reaching out to the Digital Care Team. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. We've had a downed wire touching our building for about two months at this point. How to Report an Issue Online Visit xfinity.com/xfinityassistant. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Archived post. In the top right corner, you'll see a little chat icon near the bell icon. We have all the tools to help with your cable line and make sure it gets taken care of. #iworkforComcast I have a downed wire in the middle of the street. Click the Check for Issues button. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. I am an Official Xfinity Employee. Stay at least 35ft away from any downed wires during cleanup and other activities. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there.